Responsible Gaming

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Mission statement

We strive to assist and protect players who are at risk of the potential negative effects of gambling through a number of means, including self-exclusion tools, guidance on responsible gaming, risk identification and player verification.

What we can do to help you

Age verification

Any underage player who has provided dishonest or inaccurate information regarding their true age may have all winnings forfeited and could face criminal prosecution.

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Self-exclusion

If you believe that playing games might be a hindrance to your life rather than a form of entertainment, we want to help you. First, please review the following questions:

1. Did you ever lose time from work or school due to playing?
2. Has playing caused you to neglect your own welfare or that of your family?
3. Have you ever sold anything or borrowed money to finance your playing?
4. Have you often played until your last cash was gone?
5. Have you ever played longer than you had planned?
6. Have you ever considered self-destruction or suicide as a result of your playing?

If you answered “Yes” to several of these questions, we encourage you to visit JugarBIEN.es or Gamblers Anonymous.

You can take the test in its entirety at one of the following websites:

www.jugarbien.es/contenido/que-tal-juego-el-test-del-juego
www.ncpgambling.org/help-treatment/screening-tools/

Also, we provide you with the ability to exclude yourself from playing for various periods of time. To do this, go to the main lobby of the desktop software, select ‘More’ > ‘Tools’ > ‘Responsible Gaming’ > ‘Exclude me from playing’ i. On mobile, go to ‘More’ > ‘Settings & Tools’ > ‘Responsible Gaming’. On the website, login then go to ‘Account’ > ‘Responsible Gaming’.

Self-exclude your account

Self-exclude your account

Please note that all self-exclusions and time outs are irreversible for the duration of the specified time. In addition, all self-exclusion periods are inclusive of all games. Your self-exclusion will apply to your Stars Account, and to any product that requires your username to play, and covers both real money and play money activity.

You can exclude yourself from any gambling website by registering in the General Register of Gaming Access Bans here: www.ordenacionjuego.es.

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What you can do to help yourself

Identify and reduce the risks

If you choose to play online, there are some general guidelines that can help make your playing experience safer, and reduce the risk of problems occurring:

  1. Play for entertainment, and not as a way of making money.
  2. Play with money that you can afford to lose. Never use money that you need for important things such as food, rent, bills, or tuition.
  3. Set deposit limits and ensure you never deposit more than you can afford to lose.
  4. Never chase losses. If you lose money, don't play higher stakes to try and recoup your losses.
  5. Don't play when you are upset, tired, or depressed. It is difficult to make good decisions when you are feeling down.
  6. Balance your playing with other activities. Find other forms of entertainment so playing does not become too big a part of your life.
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Setting Limits

We offer you the option to set different Responsible Gaming limits to help you play responsibly. You can set these limits by following these instructions, depending on how you are accessing our services:

Log in and go to ‘Account’ > ‘Responsible Gaming’

Log in and select ‘More’ > ‘Tools’ > ‘Responsible Gaming’ i

After logging in go to ‘Menu’ (Android) or ‘More’ (iOS), then ‘Settings & Tools’ > ‘Responsible Gaming’

Set limits on your real money deposits and purchases

We believe that you should be allowed to manage your own budget for playing online. We allow you to restrict your own daily, weekly, and monthly real money deposit limits. Please note that your default deposit limits when you open your account are €600 per day, €1,500 per week, and €3,000 per month. Just go to the right hand side bar, choose ‘Tools’, then select ‘Responsible Gaming’ and ‘Change Deposit Limits’.

Set deposit limits

Restricting cash game table limits, tournament limits, casino games and sports betting

Setting table limits and tournament limits provides individual players with an opportunity to control their spending by limiting themselves from playing certain table limit stakes, as well as tournament buy in limits.

Set game limits

You can also block yourself from individual casino games using the same menu located in ‘Tools’. There is also the option to block yourself from sports betting within this menu.

And you can also login to your account through our website. From the ‘Account’ menu, you can access our responsible gaming tools.

If you want any restriction in place permanently or for a designated time, please contact Support with your request.

Restricting withdrawal cancelation

You have the option to restrict yourself from cancelling your withdrawals once they have been requested. You can apply this by going to the main lobby in our desktop client and selecting ‘More’ > ‘Tools’ > ‘Responsible Gaming’ > ‘Restrict Withdrawal Cancellation’ i.

If you activate this feature, you will disable your ability to cancel pending withdrawals on your account and we will not cancel your withdrawals at your request. This restriction is permanent and it will not be possible to restore your ability to cancel your withdrawals once you have activated it.

Set withdrawal cancellation restriction

Responsible Gaming – JUEGOSEGURO.ES

If you would like to have more information about our license or the Responsible Gaming in Spain, please visit the Juego seguro website (in Spanish).

Set deposit limits

Restricting cash game table limits, tournament limits, casino games and sports betting

Setting table limits and tournament limits provides individual players with an opportunity to control their spending by limiting themselves from playing certain table limit stakes, as well as tournament buy in limits.

Set game limits

You can also block yourself from individual casino games using the same menu located in ‘Tools’. There is also the option to block yourself from sports betting within this menu.

And you can also login to your account through our website. From the ‘Account’ menu, you can access our responsible gaming tools.

If you want any restriction in place permanently or for a designated time, please contact Support with your request.

Restricting withdrawal cancelation

You have the option to restrict yourself from cancelling your withdrawals once they have been requested. You can apply this by going to the main lobby in our desktop client and selecting ‘More’ > ‘Tools’ > ‘Responsible Gaming’ > ‘Restrict Withdrawal Cancellation’ i.

If you activate this feature, you will disable your ability to cancel pending withdrawals on your account and we will not cancel your withdrawals at your request. This restriction is permanent and it will not be possible to restore your ability to cancel your withdrawals once you have activated it.

Set withdrawal cancellation restriction

Responsible Gaming – JUEGOSEGURO.ES

If you would like to have more information about our license or the Responsible Gaming in Spain, please visit the Juego seguro website (in Spanish).

Be aware of common myths about compulsive gambling

We believe players should play for fun and entertainment. But some players who engage in recreational gambling do not believe they could become addicted, and sometimes hold onto false beliefs or myths about problem gambling that can lead to denial and other problems. Some of the more common myths are listed below. Click ‘More’ to read on.

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Need help, advice or counselling?

If you feel you might have a gambling problem, and seek further advice or counselling, you can visit these web sites:

We take proactive steps to identify and interact with customers who may be exhibiting signs that they may be having difficulty controlling the time or money they spend on our site. If we believe that your activity might be of higher risk, we will contact you to discuss your situation and advise you of the options available to moderate your activity.

Over 18 OnlyWorried about excessive play? Click here for help.JugarbienJuegosegurohttps://www.gamblingtherapy.org/en?ReferrerID=342

i if you don’t see the “Tool” menu, please, check under “More”