Prevent underage access to your account

Should I protect my devices from underage access?

Yes. If children or teenagers are in your household, take extra precautions to secure your devices and account.

 

How can I secure my devices?

You can use parental control software to limit access to certain websites and apps.

Examples include:

• SafeKids
• NetNanny

These programs give you detailed control over how your children use the internet.

 

How can I protect access to my account?

To keep your account secure:

• Set a password on your computer or mobile device.
• Use a screen lock (PIN, password, or biometric login).
• Keep your PokerStars username and password private.

 

How can I stop my password from being saved?

To reduce the risk of unauthorized access:

• Log in manually each time.
• Do not allow the software or browser to remember your password.

 

What should I do if someone underage is using PokerStars?

Contact us immediately if you believe an underage person is using the platform.

• The case will be investigated.
• The account will be restricted if underage use is confirmed.

 

What should I do if I know someone underage is playing at PokerStars?

You should contact us immediately if you are aware of an underage person using the platform.

• The case will be investigated.
• The account will be frozen if the person is confirmed to be underage.

 

What can I do to prevent underage gambling?

You can help prevent underage gambling by:

• Monitoring children’s online activity.
• Asking questions about their internet use.
• Removing gambling software from shared devices.

You can also find guidance on discussing gambling with young people in our advice resources.

With the Big Deal toolkit from GamCare, you can find out how to talk to a young person about gambling.