Cannot access the Cashier in desktop software

What should I do if I can't open the PokerStars desktop 'Cashier'?

Try restarting your computer, as the issue may be temporary.

1. Restart your computer
2. Open the PokerStars software
3. Enter your login details
4. Select ‘Cashier’

 

What if I can't access the PokerStars desktop 'Cashier' after restarting?

Reinstall the PokerStars software as the current installation may be corrupt:

See our article on reinstalling the PokerStars software for Windows or macOS.

After reinstalling, try opening the PokerStars Cashier.

 

What information do you need if I still can't access the PokerStars desktop 'Cashier'?

If the issue persists, contact Support and provide:

• A screenshot of the error or issue
• PokerStars software log files

To send log files:

1. Open the PokerStars software (logging in is optional)
2. Select ‘Help’
3. Select ‘Log Files’
4. Enter your player ID and a description of the issue
5. Select ‘Send Log Files’

How do I send a screenshot to PokerStars?

You can send screenshots through:

• Live Chat in the PokerStars software
• Live Chat in the mobile app
• Live Chat on the website

Include your username when contacting Support.

 

Can I access the Cashier if the PokerStars desktop software version isn't working?

Yes, you access the PokerStars Cashier through our website or mobile app:

PokerStars website

To open the Cashier on the PokerStars website, follow these steps:

1. Open the PokerStars website
2. Select ‘Login’
3. Enter your login details
4. Select your player ID
5. Select ‘Cashier’

PokerStars mobile app

This applies to:

• iOS
• Android

To open the Cashier in the PokerStars mobile app, follow these steps:

1. Open the PokerStars app
2. Select ‘Account’
3. Select ‘Cashier’
4. Enter your login details