Take and send a screenshot

How do I take a screenshot?

To take a screenshot, follow these steps for your device.

Windows

We recommend using the Snipping Tool for screenshots:

1. Press the Windows logo key + 'Shift' + 'S' to start a snip.
2. Select the area of the screen you want to capture.
3. The screenshot saves automatically to: Pictures → Screenshots

macOS

Press ‘Command’ + ‘Shift’ + ‘3’ simultaneously.

• This captures the entire screen
• The screenshot saves to your desktop

Android

Press and hold the ‘Volume Down’ and ‘Power’ buttons at the same time for 1–2 seconds.

• A confirmation animation appears
• Screenshots are saved in the ‘Screenshots’ folder in your Gallery or Photos app

If these instructions do not work for you, refer to your device's user manual.

iOS

The steps depend on your device:

• Face ID: Press and release the side button and volume up button at the same time
• Touch ID: Press and release the side button and ‘Home’ button at the same time
• A confirmation animation appears
• The screenshot saves to your Photos app under: Collections → Screenshots

If these steps do not work, refer to your device’s user manual.

 

How do I send a screenshot to PokerStars?

You can send screenshots through:

• Live Chat in the PokerStars software
• Live Chat in the mobile app
• Live Chat on the website

Include your username when contacting Support.

For best results:

• Send an uncropped image showing your full screen
• Include any additional details that help explain the issue