Unless listed either in conjunction with the bet offer, or else in the Sport Specific rules, all bets should be considered valid for the result at the end of the ‘Regular Time’ or ‘Full Time’ only. ‘Regular Time’ or ‘Full time’ is defined as interpreted by the official rules published by the respective governing association. For football, for example, regular or full time is stipulated to be 90 minutes including injury time, but excluding extra time or penalties.
‘Live’ or ‘In-Play’ betting is where it is possible to bet during an ongoing match or event. We do not acknowledge or accept any liability whatsoever if it not possible to place a bet or cash out a bet if the live score update is not correct. At all times it is the player's responsibility to be aware of the match/events and situations surrounding it such as the current score, its progression and how much time remains before the match/event is completed. We do not accept any liability for changes to the live betting schedule or interruption of the live betting service.
Please Note: Players should be aware that our systems enable us to implement a delay to bet placement on a player-by-player basis where we feel that a player has more up-to-date information, or a faster internet connection.
The deadline (cut-off time) shown on the website is to be treated for information purposes only. We reserve the right, at our own discretion, to suspend, partially or completely, the betting activity at any time where it deems necessary.
Statistics or editorial text published on our sports betting site are to be considered as added information, but we do not acknowledge or accept any liability whatsoever if the information is not correct. At all times it is the player’s responsibility to be aware about circumstances relating to an event.
On some events we may display a score for that event, or we may display team lists, or we may pass on other pertinent information such as yellow cards, red cards and so on. In all instances these displays are indicative only and customers should not rely on such information to place a bet. We will accept no responsibility for bets placed on their basis.
There are many types of bets you can make within our sports betting product. See below for a comprehensive list, and visit individual games pages to see what’s on offer.
A single is a bet on one selection in an event. Your selection must be successful to get a return.
A combined/accumulator bet is a bet on two or more individual events.
Consists of one bet involving two selections in different events. Both must be successful to get a return
Consists of one bet involving three selections in different events. All must be successful to get a return
Consists of four bets on three selections in different events. It covers all possible combined bet combinations for three selections namely 3 doubles and 1 treble. Two or more selections must be successful to have a return. Please note: a 2 unit trixie costs 8 units
Involves seven bets on three selections. It covers all possible single and combined bet combinations for three selections namely: 3 singles, 3 doubles and 1 treble. One or more selections must be successful to have a return. Like trixies, a patent multiplies your original wager - so a 1 unit patent costs 7 units
Bet involves the number of selections you choose to win from different events. All must be successful to get a return
Like an accumulator (above), a fourfold accumulator involves betting across a number of different events, in this case four. All four selections must be successful to get a return
One bet on five different selections. All five must be successful to get a return
One bet on six different selections. All six selections must be successful to get a return
One bet on seven different selections. All seven selections must be successful to get a return
One bet on eight different selections. All eight selections must be successful to get a return
One bet on nine or more (up to 20) different selections. All selections must be successful to get a return
Consists of 11 bets on four different selections. It covers all possible combined bet combinations for four selections - 6 doubles, 4 trebles and 1 fourfold accumulator. Two or more selections must be successful to get a return, and a 1 unit yankee bet will cost 11 units
Consists of 15 bets on four different selections, with the addition of additional single bets. It covers all possible single and combined bet combinations for four selections, namely: 4 singles, 6 doubles, 4 trebles and 1 fourfold accumulator. One (or more) selections must be successful to get a return. A 1 unit lucky 15 bet costs 15 units
A super yankee is an even bigger version of a yankee bet, and consists of 26 bets on five different selections for different events. It covers all possible combined bet combinations for five selections, namely: 10 doubles, 10 trebles, 5 fourfold accumulators and 1 fivefold accumulator. Two (or more) selections must be successful to get a return. A 1 unit super yankee bet costs 26 units
A lucky 31 consists of 31 bets on five selections for different events. It covers all possible single and combined bet combinations for five selections, namely: 5 singles, 10 doubles, 10 trebles, 5 fourfold accumulators and 1 fivefold accumulator. One (or more) selections must be successful to get a return. A 1 unit Lucky 31 bet costs 31 units
Originally named after the 57 varieties of Heinz, this bet consists of 57 bets on six selections. It covers all combined bet combinations for six selections, namely: 15 doubles, 20 trebles, 15 fourfold accumulators, 6 fivefold accumulators and 1 sixfold accumulator. Two (or more) selections must be successful to get a return. A 1 unit Heinz bet costs 57 units
Like a Heinz bet (above), a lucky 63 consists of combined bets across six different selections, coupled with singles. It covers all possible single and combined bet combinations for six selections, namely: 6 singles, 15 doubles, 20 trebles, 15 fourfold accumulators, 6 fivefold accumulators and 1 sixfold accumulators. One (or more) selections must be successful to get a return. A 1 unit Lucky 63 bet costs 63 units
A Super Heinz bet is a combined bet with seven selections. It covers all possible combined bet combinations for seven selections, namely: 21 doubles, 35 trebles, 35 fourfold accumulators, 21 fivefold accumulators, 7 sixfold accumulators, and 1 sevenfold accumulator. Two (or more) selections must be successful to get a return. A 1 unit super Heinz bet costs 120 units
A Goliath consists of 247 bets on eight selections. It covers all possible combined bet combinations for eight selections, namely: 28 doubles, 56 trebles, 70 fourfold accumulators, 56 fivefold accumulators, 28 sixfold accumulators, 8 sevenfold accumulators, and one eightfold accumulator. Two (or more) selections must be successful to get a return. A 1 unit Goliath bet costs 247 units. A Super Goliath uses 9 selections instead of 8 – for a total of 502 bets.
In addition to Yankees, Heinz and the other combination bets, our website will create all possible bet combinations for you - no matter how many picks you select. If you make ten selections and want to combine them into all of the possible sixfold combinations, enter your stake in the sixfold stake box and all of the possible 210 sixfold combinations will be created as bets for you. In this example a 1 unit bet will cost you 210 units.
See the list below for more examples of the possible permutations.
If you pick three or more selections you will have the option to combine them into all of the possible doubles.
If you pick four or more selections you will have the option to combine them into all of the possible trebles.
If you pick five or more selections you will have the option to combine them into all of the possible fourfold accumulators.
If you pick six or more selections you will have the option to combine them into all of the possible fivefold accumulators.
If you pick seven or more selections you will have the option to combine them into all of the possible sixfold accumulators.
If you pick eight or more selections you will have the option to combine them into all of the possible sevenfold accumulators.
If you pick nine or more selections you will have the option to combine them into all of the possible eightfold accumulators.
If you pick ten or more selections you will have the option to combine them into all of the possible ninefold accumulators.
Odds Boost is a type of bet you can make with us, which generally features an improved price on a number of teams/players/fighters to win their respective events on a given day. The price quoted for Bet Bundles or Enhanced Accumulators is generally greater than the combined coupon price for the same selections, however there may be occasions (due to price movements) when this isn’t the case.
Cash Out is not available for Odds Boost or Enhanced Accumulators. In the event that one or more legs of an Odds Boost or Enhanced Accumulator is cancelled or postponed, the selection(s) will be treated as a non-runner in accordance with our rules, and bets will be settled on the combined final coupon prices of the remaining leg/legs, with a 10% enhancement on the price.
Unless accepted in error, once accepted, a bet will remain valid and cannot be cancelled. It is the responsibility of the player to ensure details of the bets placed are correct. Under no circumstance will we accept any responsibility for any mistakes (perceived and actual), deriving from either errors as listed under ‘Errors’ below, or any other reason, such as but not limited to, incorrect listing of the odds/betting objects.
Should a dispute arise about the acceptance (or lack thereof) of any transaction in the player's account, the transaction log database will be the ultimate authority in deciding such matters.
In the case of all sports, bets are settled on the official result published by the official governing body immediately after the match or event has finished. This may be referred to as ‘weigh in’ signal, ‘podium presentation’ or any similar terminology. Any subsequent correction or amendment to this result will not apply for settlement purposes.
We reserve the right to apply a dead heat reduction on any event where more than one winner is specified, with individual sports having individual settlement rules.
Bets are always settled at the fractional odds. When a customer chooses to display the odds as decimals, the odds will be rounded to two decimal places. This may cause the displayed betting slip odds to differ slightly from the true fractional odds.
‘Suspicious betting’ refers to where we have reasonable grounds to believe that a single or number of bets have been placed in suspicious circumstances. This shall include, but not be limited to:
In the case of any of the activities listed above, and without restricting our ability to rely on other remedies available, the following actions may be taken, depending on the circumstances:
As always, in exercising any of our rights we shall do so in a manner which is fair to you and to other users. For more details, see Clause 5 of our Terms of Service.
We are a member of the International Betting Integrity Association (‘IBIA’), a non-profit making organisation that monitors irregular betting patterns and possible instances of event manipulation. As part of that membership, we are a full participant in its early warning system which is geared towards identifying any such betting behaviour.
In the event of a warning being received by us, we withhold the right, in our absolute discretion, to:
Furthermore, in the case of active event manipulation being confirmed as having taken place on any event or series of events by IBIA, acting in conjunction with the appropriate sports governing bodies, we withhold the right, in our absolute discretion, to suspend any bets placed on such events, either by any individual identified by IBIA as having possessed insider betting knowledge or information or by any other individual who in our reasonable opinion is connected to, acting in conjunction with or in any way involved with such individual.
Once the result of an event or a market has been determined then all bets are settled immediately. Any prizes (winnings) due to customers are automatically credited to their account from where they can choose to withdraw them or place more bets.
The cash out option allows you to take a return on your bet before the market for your chosen selection(s) closes. This can be either for a profit on your original stake or for a loss.
Subject to our acceptance you can cash out your bet for the return amount offered on the cash out button on your bet slip. If your cash out request is successful your bet will be settled immediately and funds returned to your account equal to the amount shown on the cash out option on your bet slip. This bet is settled and any subsequent results either in your favour or against will have no impact on the amount returned.
Cash out is available both pre-event and In-Play on single and combined bets on any sport where the cash out option is provided. Your request to cash out is not guaranteed to be accepted and may be unsuccessful if, for example, the market suspends or the odds move before your request has been processed. We reserve the right to suspend or disable the cash out feature at any time and its availability to you cannot always be guaranteed. We reserve the right to reverse the settlement of a cash out if the bet or a market is settled in error (for example, a human or technical error).
On occasion, the Cash Out amount offered will be greater than the maximum payout limit applicable to the bet. This is because maximum payout limits are applied retrospectively. In this instance, where a bet has been cashed out for an amount greater than the applicable maximum payout, then we reserve the right to amend the amount credited from the Cash Out to correctly reflect the applicable limit.
Any bet that is successfully cashed out will not qualify for any money-back, free bet, enhanced odds or any other special offers.
In the event of a retirement or abandonment in-play, we reserve the right to void the cashed out element of any cash out bet if we believe it has been used to benefit from subsequent individual sports settlement rules.
Where a bet is declared void it will be settled with the odds of 1.00. A bet made as an accumulative bet shall remain valid notwithstanding a match or an event which is part of the accumulative bet being void.
We reserve the right, at our own discretion, to declare a bet void, totally or partly, in the obvious case of errors, or rigging. Bets can be voided regardless of whether the event has been settled or not. Furthermore, all bets placed (and/or accepted) in the following circumstances will be declared void:
If you wish to dispute the result of any of your bets, please file a claim directly via email to email@example.com including the specific details of your wager, and the reason why you do not agree with its settlement.
You have three months from the date of the event of the bet to send your claim. We will send you an acknowledgement as soon as we receive your email with an estimation of how long it will take to be processed (never more than one month) and will return a resolution as quickly as possible.
If you are not happy with our resolution to your claim, or it has been over one month since you received our acknowledgement and have not heard from us, you may file your claim directly with the Dirección General de Ordenación del Juego (who will have two months to resolve the dispute) through: http://www.ordenacionjuego.es.
Any claims or complaints in writing may be addressed to:
TSG Interactive PLC
Gran Vía Puig del Castellet 1, bloque 2, piso 1.º
Santa Ponsa (Calviá)
Use the menu at the top of the page to select your chosen sport and see in-depth betting rules on each sport offered by us. These rules are based on existing industry standards.
Please Note: where an individual sport's rules differ to any general sports rules listed on this page, those detailed on the sport's specific, individual rules page will take precedence.
Cancellation terms and how they will affect your bet(s) vary depending on which sport you are betting on. For more details, select your chosen sport from the right hand menu.
Combined bets are not accepted where the outcome of one event contributes wholly or partially to the outcome of the other. Bets accepted in error will be settled at a special price (determined by us) for all of the outcomes to be successful.
For example: a 50 double on Real Madrid to beat Valencia by 6-10 points Copa del Rey basketball semi-final at 8.5 with Real Madrid to qualify for the final will be settled as a 50 at 8.5 (If they have won by 6-10 points they have qualified for the final).
Similarly if combined bets are placed on one team to win multiple events at individual prices (e.g. Real Madrid to win La Liga and Copa del Rey) we reserve the right to void such bets or to place them at a special price for the combined/accumulator.
‘Error’ is a mistake, misprint, misinterpretation, mishearing, misreading, mistranslation, spelling mistake, technical hazard, registration error, transaction error, manifest error, force majeure and/or similar.
Examples of errors include, but are not limited to:
We reserve the right to void any bet where a blatant error is made. Instances of blatant error include but are not limited to an error in publishing a price or a handicap (e.g. Barcelona -1 is published as Barcelona +1). In case of such errors we will endeavour to contact the customer prior to the start of the event. However, in the situation where it has not been possible to contact the customer, bets will be void. In the event that an error is discovered after a bet has been settled, we reserve the right to void the bet(s) retrospectively.
In the case of incorrect settlements we reserve the right to correct any error made and re-settle the bet correctly. Any funds and/or winnings which are credited to your account, or paid to you as a result of an error, are not to be deemed available for use or withdrawal and we reserve the right to void any transactions where such funds were used. Such funds shall be immediately repaid to us when a demand for payment is made by us to you. Whenever possible if you have monies in your account we may reclaim these monies from your account and/or reverse the transaction, either at the time or retrospectively.
Where you have used monies or anything with monetary value (e.g. Free Bets) which have been credited to your account or awarded to you, as a result of an error, to place subsequent bets or play games, we reserve the right to cancel such bets and/or withhold any winnings which you may have won with such monies. And if we have paid out on any such bets or gaming activities, such funds are not to be deemed available for use or withdrawal, and such funds shall be immediately repaid to us when a demand for payment is made by us to you.
Where there is evidence of price, race, match or event rigging, we reserve the right to withhold payment, pending the outcome of any subsequent investigation and ultimately to declare bets on that event as void.
In the event of an official enquiry in relation to suspicious betting activity surrounding an event we reserve the right to disclose confidential information to the sport’s governing body or their representatives, on the conditions that they consent to keeping such information confidential
Unless otherwise stated in the betting offer or in the individual rules governing each sport - the principle of ‘all bets stand’ (‘all in run or not’) will apply to all bets placed on Outright/Event Winner offers. Therefore if a bet is placed on any selection that fails to participate for any reason, the bet will be lost if the betting event takes place.
Only in exceptional cases will bets be declared void such as:
In the event that one or more legs of a combined bet is cancelled or postponed, the selection(s) will be treated as a non-runner in accordance with our rules, and bets will be settled on the combined final coupon prices of the remaining leg/legs. For example, if you were to place a treble and one selection was to be declared a non-runner, the bet would be settled on the outcome of the remaining two selections and at the combined price of the two selections.
Where a bet has been placed on an event and that event is subject to a venue change, all bets will stand so long as the venue has not been changed to the opponent’s ground (or in the case of International matches so long as the venue remains in the same country). However, we reserve the right to void any bet where we feel that the change of venue has had a substantial impact on the betting for that match.
Where two or more competitors have the same surname and those competitors have not been identified by a first name, team (where applicable) or qualifying price, then the competitor with the lowest advertised price will be deemed the selection.
In the event of two or more competitors being quoted at the lowest advertised price then stakes will be split between them.
It is the customer’s duty to stay within the limits mentioned hereafter. The limits apply to both single and combined/accumulator type bets. Where a combined/accumulator bet has been placed which involves events with different maximum payouts then the lowest limit will be applicable.
All bets are subject to a maximum payout to any one customer (or as set out below, any group of related customers) in any one day irrespective of stakes, odds or number of winning lines as listed below. Other than as set out below a bet is accepted on the basis that it is the investment of one customer.
All maximum payout limits apply to one customer, or groups of customer acting together, who have placed bets containing the same selections, including where placed in a series of bets, at a range of prices, over a number of days by using different accounts or different channels. Should we believe that a number of bets have been placed this way, the total payment of all those bets combined will be limited to one single maximum payout.
We reserve the right, in our discretion, to apply the following limits. All limits are quoted in €.
|Football (Soccer)||All Men's Full Internationals, Champions League (post qualification), Europa League (post qualification), World Cup, European Championship, English Premier League, English Championship, League 1 & League 2, Scottish Premier League, German Bundesliga, French Ligue 1, Serie A and Spanish La Liga||€1,000,000|
|Football Soccer||All other competitions not listed above||€200,000|
|Golf||Any official US PGA or European Tour Event, Event Winner markets||€500,000|
|Golf||Any other golf tournaments not listed above, and all markets other than Event Winner||€100,000|
|American Football||NFL Regular season, playoff matches money line, spreads and totals and Superbowl Outright markets||€250,000|
|American Football||All other competitions not listed above, and all other markets not specified above||€50,000|
|Basketball||All NBA Money line, Spreads, Totals and NBA Championship Outright markets||€250,000|
|Basketball||All other competitions not listed above, and all other markets not specified above||€50,000|
|Baseball||All MLB money line, run line, totals and World Series Outright||€250,000|
|Baseball||All other competitions not listed above, and all other markets not specified above||€50,000|
|Horse Racing||All horse racing||€50,000|
|Non-sporting Events||Any bet which includes a selection on a non-sporting event (e.g. X-Factor, Eurovision Song Contest etc.)||€25,000|
|Tennis||ATP Tour Outright Winner & Match Winner||€250,000|
|Tennis||WTA Tour Outright Winner & Match Winner||€250,000|
|Tennis||All other tennis markets & tournaments not listed above including, but not limited to, ITF, ATP/WTA Challenger and ATP Qualifiers||€25,000|
|Ice Hockey||All NHL money line, puck line, totals and Stanley Cup Outright||€250,000|
|Ice Hockey||All other competitions not listed above, and all other markets not specified above||€50,000|
|Other Sports||Any bet which includes a sports selection (other than stated above) - including Ante Post sports events||€50,000|
Where a bet has been settled, and an amount greater than the applicable maximum payout has been credited to a customer’s account, then we reserve the right to amend the amount credited to correctly reflect the applicable limit. We reserve this right where a bet has been fully completed or where a bet has been cashed out early by the customer using our Cash Out function.